Support centre

Questions, answered.

Everything you might want to know about ordering, payment, delivery, digital editions, returns, and the writing services offered alongside the books. If your question is not here, you are always welcome to reach out directly.

36 answers across 6 groups

“The discipline of attention begins with the small question you allow yourself to ask.”

Seraphine Writes
Response time
48 hours
Groups
6 topics
Fastest channel
WhatsApp
Language
English
Jump to
Ordering

Ordering

How to place an order, what information we need, and what happens after you submit.

Payment

Payment

How payment works on the site, and how we handle manual or direct payment arrangements.

Delivery & Shipping

Delivery & Shipping

Dispatch times, delivery windows within Ghana and internationally, and how we package your books.

Ebooks & Digital

Ebooks & Digital

How digital editions are delivered, what formats we provide, and how to access your download.

Returns & Support

Returns & Support

Our returns policy for physical books, and how to reach us when something is not right.

Services

Services

Writing, editing, publishing, and speaking services offered alongside the books.

Still need help

Your question is not here?

Reach out and we will answer personally. Every message is read and replied to within 48 hours, Monday to Saturday.

Every question is welcome.

Whether it is about a specific order, a manuscript you are working on, or a book you are looking for — reach out and we will take it from there.

  • Replies within 48 hours
  • Tickets tracked properly
  • Ghana-based, worldwide