Let's connect.
Whether you are a reader with a question about an order, a fellow writer looking to collaborate, or an organisation planning something thoughtful around words — you are welcome to reach out. For anything that needs to be tracked, raise a support ticket so we can follow it properly.
- Ghana-based, worldwide
- Replies within 48 hours
- Tickets tracked properly
“She writes because life is brief, experiences carry lessons, and gifts are meant to be shared.”
- Replies within
- 48 hours
- Tickets tracked
- Yes
- Fastest channel
- Language
- English
seraphineapana9@gmail.com
Best for detailed messages
WhatsApp & Phone
0548 952 735
Fastest channel
Location
Ghana · Worldwide readers
Working across time zones
Response time
Within 48 hours
Monday – Saturday
Send a message
Fill in the form and we will get back to you within 48 hours. For anything urgent, WhatsApp is the fastest channel.
Chat on WhatsApp
Fastest way to reach us
Based in
Ghana · Serving readers worldwide
There is no walk-in office. Everything happens by email, WhatsApp, and the online catalogue — which means we can work with readers wherever they are.
Time zone
GMT
Working days
Mon – Sat
Report an issue with an order
Tickets are tracked separately from general inquiries. Choose a category, describe the issue, and optionally attach an image. You will receive a confirmation email and our team will follow up.
What counts as a ticket?
If something about an order, a payment, a delivery or a publication is not right, raise a ticket so we can track it. General questions, collaboration requests, and everything else can go through the inquiry form above.
Order issue
Missing items, wrong item, damaged on arrival.
Payment issue
Paid but not confirmed, wrong amount, refund.
Publication issue
Content issue, download link, file not opening.
Delivery issue
Delayed, lost, or wrong delivery address.
Other
Anything that needs tracking that is not listed.
A confirmation email is sent to you on submission, and an alert is sent to our team. If the email fails, your ticket is still saved — nothing is lost.
Answers before you ask
A few common questions about orders, delivery, payments, and bulk requests.
Still need help?
If the answer is not here, send a message or raise a ticket. We read every message ourselves and reply within 48 hours.
- Secure ordering
- Worldwide shipping
- Paystack payments
- Digital + physical editions
Open the publication detail page and fill in the order form. For paid titles you complete payment with Paystack. For free titles you receive the download link directly by email. We then confirm your order by WhatsApp or email.
Every message is read personally.
Whether you are reaching out about an order, a publication, a collaboration, or just to share a thought — thank you for taking the time. We will write back.